Privacy -- Precision Film Systems™

Precision Film Systems™ LLC ("Precision Film Systems™", "we", "us") operates the Precision Film Systems™ website at precisionfilmsystems.com and the application at app.precisionfilmsystems.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, and share information when you use the Service.

Information we collect

Information you provide

Account information: name, email address, and login credentials (or equivalent authentication details).
Job content you enter: window dimensions, quantities, groups, film selections, and other job details you save in the app.
Support communications: messages you send to our support address.

Information collected automatically

Usage data: pages viewed, feature interactions, and basic diagnostics (for example, timestamps and non-sensitive error logs).
Device and browser data: browser type, operating system, and approximate location derived from IP address.
Cookies and similar technologies: used for session management, security, and basic preferences.

Payments and billing

Payments are processed by Paddle, who acts as the Merchant of Record for checkout, taxes, and receipts. We do not receive your full payment card details. We may receive limited billing metadata needed to provision access (for example, subscription status, product purchased, and transaction identifiers).

How we use information

To provide, maintain, and improve the Service (including saving jobs, running optimizations, and generating cut outputs).
To provision and manage subscriptions and credit limits, including verifying billing status.
To provide customer support and respond to requests.
To protect the Service, prevent fraud/abuse, and enforce our Terms.
To comply with legal obligations.

How we share information

We share information only as needed to operate the Service:

Service providers: hosting, database, email, and monitoring providers who help us run the Service.
Payment processing: Paddle, for checkout and billing-related services.
Legal and safety: when required by law or to protect the rights, safety, and security of users and the Service.

Data retention

We retain account and job data for as long as your account is active or as needed to provide the Service. We may retain limited records for legal, tax, security, and dispute resolution purposes.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your choices and rights

You can request access, correction, or deletion of your account information by contacting us.
You can manage cookies in your browser settings. Some cookies are required for the Service to function.

International transfers

If you access the Service from outside the United States, your information may be processed in the United States or other locations where our providers operate.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the effective date.

Contact

Questions about privacy can be sent to contact form.